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About Micron R/C

Terms of Business

Privacy Policy

In order to efficiently operate the Micron business, we gather information information about customers so that we can deliver orders and make contact in the event that there is a problem with fulfilment or shipment. Stored customer information comprises:

• Name, home address and any alternate delivery addresses
• Telephone number(s) and email address(es)
• Details of previous orders and contacts

We use PayPal for the majority of on-line orders. All credit card information is managed by PayPal and we do not get to see any of it. The PayPal privacy policy may be viewed here. When an order is placed direct with credit or debit card payment, we temporarily hold the credit card information so that we may process the transaction. Once the transaction is complete, all card information is destroyed.

Cookies are used on the Micron R/C website only to keep track of items added to your shopping basket.

Prices and VAT

All prices on the Micron web site include VAT at the current rate but are added to the shopping cart without VAT. If your destination address is in a country where VAT is payable, this will be calculated and added to the total when you check out.

Shipping Policy

We send goods within 1 to 3 days of payment being received. Our goal is to send goods the same day if the order is placed Monday through Friday before 3pm. If, due to out of stock items, we are unable to fulfil your order within the 3 days, we will contact you by email or telephone to discuss whether you wish us to keep your order on hold until stock arrives or you prefer a full refund. If stock delivery is not expected within 2 weeks, we will refund your order unless you request otherwise.

Small orders to UK destinations are sent via 1st class recorded post. As 1st class provides only £41.00 compensation in the event of loss or damage by the postal service, high value orders are sent insured via Special Delivery. International orders are sent via standard airmail or insured 'signed for' airmail as appropriate to the value of goods ordered.

Please view this page for details on how to pay the appropriate supplement for international shipping.

Large and/or heavy items are sent to UK destinations via the Royal Mail parcel service. Some items (e.g. model kits) are too large to be sent via airmail to international destinations and must use an international parcel service (e.g. DHL or FedEx). As the cost of this service can vary by a large amount depending on the size, weight and destination, it is our policy to contact the customer to discuss an appropriate and cost effective method of dispatch.

The price for postage and packing added to the shopping cart is an estimation and, in most cases, is sufficient. In some cases, particularly when multiple model kits are ordered, the estimated shipping cost is too high. In this case, we refund any excess shipping cost once the order has been dispatched. The shipping cost to international destinations for orders containing particular combinations of heavy and/or large items may exceed the amount added to the shopping cart. If the difference is small, Micron will absorb the additional cost. However, where the difference is large, we will contact the customer to advise them of the additional charge required. If the order contains particularly valuable items, we will provide two shipping costs: with and without insurance. Although we strongly advise that the 'with insurance' option is selected, the customer is free to choose either method - or to cancel the order if they feel that the cost of shipping is too high. Should the customer choose to have their order sent uninsured, and the package is lost or damaged by the postal service or shipping company, the limit of our liability is the amount of compensation paid to us.

Returns / Refund / Cancellation Policy

Warranty

We fully support all manufacturer's warranty and return policy for products that we stock. As these policies vary across manufacturers, please contact us to enquire about the warranty terms for a particular manufacturer or product.

Incorrectly Sent Items

If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.

It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will either refund the cost of your postage or send you some postage stamps to return the incorrect item.

Order Processing and Cancellation

As we begin processing your order immediately after receiving it (Monday though Friday), it may not always be possible to amend or add to the order. Should you wish to add other items you will need to place a separate new order, and upon receipt of which we will endeavour to add it to your existing order if we are able to. We will refund any excess shipment cost as a result of combining the multiple orders. This can only be done if the original order has not already been dispatched.

If you wish to cancel or amend a recently placed order please telephone our web order team on 01653 696008 or send an email to sales@micronradiocontrol.co.uk. International callers call +44 1653 696008. Our opening times are Monday to Friday 9am to 4.30pm.

If items are lost or damaged on their way to you, we will normally await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items. We will send replacements for apparently lost items earlier provided that the customer agrees to return the first parcel at their cost should it eventually arrive.

Faulty / Damaged Goods

It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition. We will replace, subject to stock availability, any items found to be faulty or damaged on receipt. If a replacement is not in stock, we will use best endevours to obtain a replacement from the relevant inporter or from an alternative source. If we cannot supply a replacement in a timely manner, we will offer a refund for the faulty or damaged item or items.

If an item has been ordered in error (e.g. the wrong prop size was selected), we will credit the customer with the value of the item provided that it is returned to us in saleable condition. The credit may be used immediately to order the correct item or later to pay for a future order. Only in exceptional circumstances will we give a refund for items that the purchaser subsequently decides they do not need. In all cases of incorrectly ordered items, the original post and packing charge will not be refunded or credited.

Any claims in respect of damage, incorrect items, shortage or manufacturing faults must be made: in writing to Micron Radio Control, Uplands House, Castle Howard Road, MALTON, YO17 6NJ, U.K.; via email to sales@micronradiocontrol.co.uk; or by telephone to 01653 696008 within 3 days of receipt of merchandise.

If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. Please obtain a proof of postage in order to obtain compensation in the event that the postal service loses the package. You must contact us before returning high value items so that we can arrange cost effective shipment. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Shipping and packaging charges for returning merchandise will not be borne by us, unless prior authorisation has been obtained. Any charges incurred by us may result in being billed back to sender unless other prior arrangements were made.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us on 01653 696008 immediately. Save all packaging material and paperwork; do not throw anything away! On some occasions the shippers have asked to see any damaged packaging.

Contact Information

If you have a query about any of these policies or wish to discuss any aspect of the Micron product range, please contact use via one of the methods shown below: